The sterling silver square charm is hand stamped with a name or initial and given a slightly domed shaped and brushed finish. A tiny sterling silver puffed heart is attached to the charm and hung from a sterling silver ball chain. { D E T A I L S } Sterling silver square charm measures 1/2" Sterling silver heart charm measures 6mm Sterling silver ball chain is 1.2mm and comes in 16", 18" and 20" lengths. { H A N D S T A M P P R O C E S S } All is done by hand Hand stamping is a process where each letter is individually stamped into the metal. Each letter may not line up perfectly and some letters may be deeper than the others. Although I do try my best to make sure each letter is as straight as possible. This is not to be considered a defect and adds to the charm of each piece. { R E T U R N P O L I C Y } I do not except returns on personalized items, however, if there is a problem with you order such as a spelling mistake, defect on my part or I send an incorrect item, please contact me and I will be happy to assist you.